Introduction

At AppsFoundry, we believe in empowering our customers with the best tools while ensuring data privacy and security. In this article, we explain why we've chosen to require individual OpenAI API keys for our AI Assist for Jira Service Management app, prioritizing your data control and privacy over other alternatives.

1. Ensuring Data Privacy: By asking our customers to use their own OpenAI API key, we ensure that the data sent to OpenAI is controlled exclusively by the customer. Unlike some competitors or alternative solutions that use a central account for multiple customers or even rely on free services via proxies, we prioritize the integrity and privacy of your data.

2. Minimizing Data Exposure: Our approach eliminates the risks associated with sharing a central account or using proxies. With a central account, there is a higher risk of data leakage or mixing up customer data. By using individual API keys, we minimize the exposure of your data to potential threats.

3. Maintaining Control: Requiring individual OpenAI API keys allows customers to have complete control over their data. They can monitor their usage, manage their account settings, and ensure that their data is being processed according to their preferences and requirements.

4. Streamlining Data Processing: By using individual API keys, we ensure that only two parties have access to the data: Atlassian (as the data source) and OpenAI (as the data processor). This streamlined process reduces the chances of data breaches, mishandling, or unauthorized access by additional parties.

5. Building Trust: Our decision to use individual OpenAI API keys is rooted in building trust with our customers. We want you to feel confident in our commitment to data privacy and security, and we believe that our approach demonstrates this commitment.

6. Control Over Costs: Requiring individual OpenAI API keys allows customers to directly manage their own expenses associated with the use of AI Assist for Jira Service Management. This level of control ensures that you can monitor and optimize your spending on the OpenAI platform, preventing unexpected costs or overages and allowing for more accurate budgeting.

Visit our FAQ - Frequently Asked Questions - AI Assist for Jira Service Management for more information on API keys and costs.

Conclusion

AppsFoundry's choice to require individual OpenAI API keys for the AI Assist for Jira Service Management app is a strategic decision focused on prioritizing data privacy, security, and customer control. By avoiding the pitfalls of shared accounts or free proxy-based services, we ensure that your data remains secure, minimizing the risk of exposure and maintaining your trust in our services.