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Why am I not able to replace the selected text on the page from the app?

We are currently unable to offer this feature because the development platform that is used to create AI Assist for Confluence doesn't support it yet. However, Atlassian is continually improving their platform and once they make this possible, we will start implementation.

Why can’t I use AI Assist in editor mode?

We are currently unable to offer this feature because the development platform that is used to create AI Assist for Confluence doesn't support it yet. However, Atlassian is continually improving their platform and once they make this possible, we will start implementation.

Why isn’t the global API key working?

The global API key is stored in a secret within the Atlassian Cloud, after saving the global API key, it may take up to 10 minutes, before AI Assist can find the saved global API key.

Why isn’t the OpenAI API key field masked?

The OpenAI API key field is not masked so that users can use their browser's auto-fill feature. If the field were masked, the auto-fill feature would not work. This means that users would have to manually enter the key each time they used the app, which would be more time-consuming and less convenient. Note that the OpenAI API key isn't saved by the app.

Why am I getting an error when trying to create an inline comment?

There could be 2 reasons:

  1. You do not have the permission to create comments in the space the current page is located in. The app will warn you about this.

  2. The text you have selected appears multiple times on the page, and we are unable to determine which instance you have selected, due to functional limitations in the development platform we are using. This is however needed to create an online comment. Hence the inline comment creation fails. Try to select a piece of text is unique to the page.

Why does the AI Assist popup sometimes open on a random place on the page?

The location of the AI Assist for Confluence app popup is determined by Atlassian. Unfortunately, we can't control or influence this. This is most likely to happen when the page’s window is too small.

Why does the AI Assist for Confluence popup close when click I outside of it?

Atlassian determines this behavior and we're unable to control or change it. We understand this may be frustrating, but it's something we have to accept.

Why am I getting a Function timed out past limit of 25.03 seconds error?

The error that can bee seen below is caused by a service limitation of the Atlassian Forge platform. Requests to external sources, like OpenAI, are not allowed to take longer than 25 seconds. If they do, an error is displayed as shown below. Currently there is now way to catch this error and handle it in a user friendly manner.

To avoid this situation, try to keep your request simple or limit the amount of text you select. OpenAI requires time to process your requests, which can result in longer response times.

We hope that this FAQ page has helped you to better understand AI Assist for Confluence. If you have any other questions, suggestions or concerns, please do not hesitate to contact us.

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